After more than 20 years with the firm, a long-time employee acquired the company and immediately set out to simplify operations. Founded in 1990 and based in Chicagoland, a company specialized in contract staffing—mostly within Illinois. But behind the scenes, operations were heavily manual.
Since the operations were heavily manual. The company found these Key Challenges:
To modernize operations, the new owner began evaluating EOR providers that could support both in-state and out-of-state placements more efficiently.
She narrowed her options to two firms—one of which was Signature, a company she trusted and had a strong rapport with.
However, she initially chose the other provider but problems surfaced quickly. Onboarding was disorganized and rigid. With the acquisition closing date approaching, payroll needed to be transitioned by a firm deadline. The new EOR couldn’t meet it—and refused to process retroactive onboarding. Their dashboards were also overly complex, adding to the frustration.
With just two days left, the new owner turned to Signature. Their team responded immediately, onboarding all contractors within 36 hours and meeting the deadline—avoiding a major disruption.
“I am glad I listened to the former owners who shared with me: If we had one regret, it would be that we didn’t outsource all of the back-office—doing it in-house is expensive and full of headaches. Signature has made this transition SO easy”
— Owner/Managing Partner
When another provider failed to meet a critical payroll deadline, the owner switched to Signature, who completed onboarding within 36 hours and kept operations on track with these key improvements:
By stepping in at a critical moment, Signature provided the speed, reliability, and operational support the client needed to stabilize its business. Rapid onboarding ensured payroll continuity, while flexible, streamlined execution removed operational strain during a high pressure transition. With back-office complexity resolved, the company is now positioned to operate with greater confidence, efficiency, and focus free to prioritize growth, client relationships, and long-term scalability.
